The customer is not always right BUT they are always your customer.
Those on the service side of the counter need to remember that without the patronage of the people they deliver services and goods to, there would be no business. Inevitably, patrons will not always say or do the right thing, there will be times when their behavior is regretfully wrong, but in spite of the negativity, remind yourself that theyareyourcustomer. Abscond from judging and concentrate on the task at hand as it is a business transaction and 9.5 times out of 10 it’snotaboutyou. People are not prone to discussing what triggers their bad behavior(s) and, honestly, we could drive ourselves crazy trying to figure it out, so leave that negativity to the patron because that is something they will have to deal and live with.
It is important for sellers to check their baggage at the work door, you can almost rest assured that at the end of the day the problem(s) will still be there waiting for you; this is not TV, issues are not resolved at the end of an episode. The lesser your personal load, the easier it will be to pick up and handle the baggage that some customers will drop on your counter. Employ meditative techniques to stay centered, take measures to keep calm during a negative work experience and ensure your problems are sitting on the bench as this will allow you to stealthy move about the court and win the game.
Your investment in customer service excellence will yield a very lucrative return for your business. What you send out into the Universe is what will come back to you; exercising patience is well-worth the effort.
When viewed from a professional perspective, the most expensive item on the price list is time and wasting a person’s time is one of the most discourteous acts conducted in business. Time is a quick dissolving, invaluable commodity that cannot be returned, refunded or replenished so don’t waste it with dishonesty and distracting complexities; spend time wisely and own the truth of a circumstance.
If you do not know the answer, say “I don’t know.” It’s a liberating phrase that is not as painful as some make it out to be.
Rely on facts, have an unwavering certainty and avoid assumptions, because 9.5 times out of 10 an assumption will make an A$$-of-U-not-ME.
If you are not really interested, have the courtesy (and the courage) to be upfront with the person and let them know you are “just shopping.” Don’t let someone waste their time showing preview reels when you have no intention of buying a ticket to the show.
If you do not understand, ask for clarity; false comprehension is a foolish waste of time.
Be professional and remember that it is business, not an episode of Friends so check your personal baggage at the door.